Thanks you, Paul Happ for the follow-up. – Lil
This is the “Grandparents Scam”. It is a standard, current, well known scam.
Please let the PD know. They can’t do much but it is helpful for them to know about and keep track of these scams.
The scammers can gather enough info on the net to sound convincing. From there they are skilled at psychology, so they are able to ask leading questions and provide convincing “facts”. Just like the psychics who as “The Amazing Randi” (https://en.wikipedia.org/wiki/James_Randi) has shown, are skilled manipulators.